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	<title>The Behaviour Effect &#187; product</title>
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	<description>The remarkable and unremarkable about humans and the effect of their behaviour</description>
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		<title>The Forgotten P.</title>
		<link>http://www.thebehavioureffect.com/2009/11/26/the-forgotten-p/</link>
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		<pubDate>Thu, 26 Nov 2009 12:47:54 +0000</pubDate>
		<dc:creator>Ruth Thompson</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[consequences]]></category>
		<category><![CDATA[people]]></category>
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		<description><![CDATA[What happened the last time you went shopping?  For clothes....electrical appliances...furniture....or whatever...  What was your experience like?  Was the shop assistant friendly? informed? helpful?  How do you feel about poor customer service?  Ever walked out of a shop rather than buy from the person serving you?  Ever walked out of a shop because you got too much or too little attention?]]></description>
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